April 25, 2024 @ 6:00 pm – 9:00 pm

Overview:
In the hospitality industry, especially on platforms like Airbnb, reviews play a pivotal role in shaping a host’s reputation and success. This session delves into the dual challenges of responding to negative reviews and navigating the complexities of requesting review removal under specific circumstances. Through expert insights, practical strategies, and shared experiences, we aim to equip Airbnb hosts with the tools they need to manage their online reputation effectively. Attendees will learn how to turn negative feedback into opportunities for improvement, as well as understand the nuances of Airbnb’s review policy and the steps required to contest reviews that violate these guidelines.

What You’ll Learn:

• Art of Responding to Negative Reviews: Techniques for crafting responses that show attentiveness and a commitment to improvement, turning potential negatives into positives.
• Criteria for Review Removal: Detailed exploration of Airbnb’s content policy, highlighting what constitutes a review violation and legitimate grounds for removal requests.
• Prevention and Proactivity: Strategies to prevent negative experiences and reviews, including setting clear guest expectations and providing exceptional hospitality.
• Building Resilience: Developing a constructive approach to criticism, focusing on continuous improvement, and maintaining a positive outlook despite occasional setbacks.

Who Should Attend:

This topic is tailored for Airbnb hosts of all experience levels who seek to enhance their reputation management skills, from newcomers looking to start on the right foot to seasoned hosts aiming to maintain their excellence.

Networking Opportunity:
After the discussion, stick around to network with fellow hosts and industry experts. Share experiences, exchange contact information, and maybe even spark new collaborations.

Parking: Parking is free at this event.